Helpers
Comprehensive technical assistance for all your antivirus software configuration needs.
Renewal & Plan
Don't let your protection lapse. We assist with:
- Navigating the renewal process.
- Understanding auto-renewal settings and how to manage them.
- Updating payment methods (guidance only).
- Resolving "days remaining" display discrepancies.
- Clarifying plan tier differences.
Performance Optimization
Is your computer running slow after installing security software? We can help:
- Configure scan schedules to avoid peak usage times.
- Adjust resource usage settings.
- Identify and resolve software conflicts.
- Optimize startup items.
Virus Removal & Scans
If you suspect an infection or can't interpret scan results:
- Assistance with running deep/full system scans.
- Interpreting threat reports and quarantine items.
- Guidance on removing persistent threats manually.
- Configuring real-time protection settings for optimal security.
- Understanding different scan types (Quick vs Full vs Custom).
Update Error Resolution
Outdated definitions leave you vulnerable. We support:
- Update connection failures.
- Stuck or frozen updates during download.
- Error codes during the update process (e.g., 8920, 8921).
- Corrupted definition files.
- Internet connectivity checks related to software updates.